Knowledge Base

iPhone Configuration

It's important before you start to consider how you want your mail, it's much like a pizza, plenty of options!

If you want to download your mail and delete it off the server every time you check mail (the most common and privacy conscious method), then use POP3.

If you want to keep your mail on our servers, then you should use IMAP, and not POP3 with "leave on server" option. The use of IMAP does however mean you have to be aware of, and pay particular attention to, your mail quota limit. We'll warn you once you reach 50% and 75% quota usages, and again as your mailbox reaches capacity.

It's not a good idea to mix protocols, choose either POP3, or IMAP, and stick to it. If you don't create or use other folders to store mail outside of your Inbox then it wont affect mail accessibility, since both access the same Inbox, however IMAP allows you to create filters and sub folders to store mail, which POP3 by its very design can not access, resulting in losing access to those messages unless you log back in with IMAP, or Webmail.

In either case, it is advisable to enable encryption for both receiving and sending Emails, the modern, and preferred method is to use TLS, or STARTTLS. STARTTLS connects as normal but then upgrades to encrypted before sending your details, (hence the name: START TLS) this uses the same default server ports (POP3:110 / IMAP:143 / Mail Submission SMTP:587) and is supported in all modern clients and apps and is the most popular method. TLS however uses encryption from initial connection, because of this it requires different ports (IMAPs:993, POP3s:995 and SMTPs:465), there is no other difference between it and STARTTLS, the later perhaps being more widely supported.

We do not accept outgoing (relaying) mail for remote users on port 25, you must use either the message submission port 587, or SMTPs port 465.

Please double check these settings before reporting problems, especially if you are getting relaying denied errors.

It is also important to note that when using IMAP, our system regards several folders as special, including Spam, Junk, and Trash. We automatically delete all contents of the Trash folder after 28 days, Junk folder after 7 days, and Spam folder when its processed overnight.

Some remote IMAP clients, in particular mobile devices, like to use their own methods and create other folders like Deleted Messages, this folder is not a special folder name on our systems, therefor it is not checked for messages to expire, meaning you need to manually delete your trash contents in any Deleted Messages type folder, also note that the contents of that non standard trash folder also count towards your quota.

   1. From the Dashboard, click Settings.

   2. Under Settings, select Mail

   3. Select Add Account

   4. Select Other as the type of account.

   5. Enter the requested information:
          * Name: enter your name
			EG:  Foo Bar
          * Address: your email address
          * Password: your password (incoming mail server and external mail server)
          * Description: Ausics Mail

   6. Click Next.

   7. Click POP (or IMAP) and enter the Incoming Mail Server information:
          * Host Name:
          * User Name: your email address  
          * Password: your password

   8. Scroll down and enter the Outgoing Mail Server information:
          * Host Name:
          * User Name: enter your email address
          * Password: enter the users password
  9. Click Save.

  * Advanced Settings for the account should be checked, most settings need not be changed except TLS/SSL.
  * Mark the SSL checkbox. 
	If port is 25/587 (SMTP), 110 (POP3) or 143 (IMAP), the app reportedly uses TLS (preferred).

    To specifically use SSL (old, deprecated, last resort), 
    	You need to change the port to 465 (SMTPs), 993 IMAPs) or 995 (POP3s)

  * Ensure settings are saved.

NOTE: The default iPhone Mail app with IOS 3 and 4 (at least) are known to suffer from a brain dead bug that Apple wont, or can't fix.
The default Mail app connects to POP mail, but does not logout when done, rather waiting for the server to disconnect it, this becomes a major issue with users popping mail from multiple clients, or, if your IP changes, or, if you experience data dropouts, because the POP3 protocol stipulates only one connection per mail account at a given time, resulting in subsequent POP requests being delayed, or denied, since the system thinks your original connection is still there, that is at least until the servers timeout limit on inactivity is reached, and kicks it off.
Resolution: None. Complain to Apple. If the error is a serious problem for you, consider using IMAP (or change to Android).