Knowledge Base

Android 2.x Configuration

It's important before you start to consider how you want your mail, it's much like a pizza, plenty of options!

If you want to download your mail and delete it off the server every time you check mail (the most common and privacy conscious method), then use POP3.

If you want to keep your mail on our servers, then you should use IMAP, and not POP3 with "leave on server" option. The use of IMAP does however mean you have to be aware of, and pay particular attention to, your mail quota limit. We'll warn you once you reach 50% and 75% quota usages, and again as your mailbox reaches capacity.

It's not a good idea to mix protocols, choose either POP3, or IMAP, and stick to it. If you don't create or use other folders to store mail outside of your Inbox then it wont affect mail accessibility, since both access the same Inbox, however IMAP allows you to create filters and sub folders to store mail, which POP3 by its very design can not access, resulting in losing access to those messages unless you log back in with IMAP, or Webmail.

In either case, it is advisable to enable encryption for both receiving and sending Emails, the modern, and preferred method is to use TLS, or STARTTLS. STARTTLS connects as normal but then upgrades to encrypted before sending your details, (hence the name: START TLS) this uses the same default server ports (POP3:110 / IMAP:143 / Mail Submission SMTP:587) and is supported in all modern clients and apps and is the most popular method. TLS however uses encryption from initial connection, because of this it requires different ports (IMAPs:993, POP3s:995 and SMTPs:465), there is no other difference between it and STARTTLS, the later perhaps being more widely supported.

We do not accept outgoing (relaying) mail for remote users on port 25, you must use either the message submission port 587, or SMTPs port 465.

Please double check these settings before reporting problems, especially if you are getting relaying denied errors.

It is also important to note that when using IMAP, our system regards several folders as special, including Spam, Junk, and Trash. We automatically delete all contents of the Trash folder after 28 days, Junk folder after 7 days, and Spam folder when its processed overnight.

Some remote IMAP clients, in particular mobile devices, like to use their own methods and create other folders like Deleted Messages, this folder is not a special folder name on our systems, therefor it is not checked for messages to expire, meaning you need to manually delete your trash contents in any Deleted Messages type folder, also note that the contents of that non standard trash folder also count towards your quota.

* Please make sure you have Internet access before continuing *

1. From the Home screen, tap the Application button.

2. Now tap the Email icon.

3. If this is your first email account, you will be presented with an
   email setup screen. Tap the Next button. Otherwise, press the
   Menu button, and tap the Add Account button.

4. In the "Type your account email address" box, enter your full
   email address, EG:
	* Some (newer) Androids will prompt you for MS Exchange or Others, tap "Others"

5. In the second box, enter your email account password.

6. Select  "Manual setup", then  "POP account" button.

7. Enter the following information for the POP3 account:

	 Username:	  Enter your email address.
	 Password:	  Enter your password.
	 POP server:
	 Port:		  110
	 Security type:   TLS (Accept All Certificates)

  The option to delete from server is your choice, if you also pop this account from a PC, leave as "never"
  Failure to do so, means when you check mail on your PC, the message will be gone.

8. Tap Next, your device will connect to the POP3 server to verify your settings.

9. Now select the "Outgoing server settings" screen and enter the following

	 SMTP server:
	 Security type:  TLS (Accept All Certificates)  
			    * Change Security Type before setting port, else it will revert back to 25!
    		            * If TLS Accept All Certificates is not an option, use TLS (always)
	 Port:		  587

10. Tap the "Require sign-in" checkbox.

11. In the Username box, enter your email address if the field is blank or wrong.

12. In the Password box, enter your password if the field is blank.

13. Tap Next, the device will connect to the SMTP server and verify your settings.

14. On the "Account options" screen, select your "Email checking frequency", 5 minutes is typical.

15. Tap the "Notify me when email arrives" checkbox, you'll see a status bar alert on new email.

16. Name your account as desired, eg: if your address is, use deletethis@ausics

17. Enter your name as you want it displayed in email, such as your Firstname Lastname

Congratulations, you're done!